Tele-Rehabilitation Announcement and Coverage

Edmonton Tele-Rehabilitation Direct Billing through Tawa Physiotherapy

Great news, Tawa Physical Therapy is approved for direct billing for Tele-Rehabilitation sessions through our secure video Tele-Rehabilitation platform. Just let us know who your provider is and your plan number, and we can do the rest for you.

Will my insurance pay for Tele-Rehabilitation physiotherapy?

Yes! Workers Compensation Board (WCB) is paying for Tele-Rehabilitation physiotherapy treatment. All personal/group/extended health benefits insurance companies that bill through the Telus Health Portal accept Tele-Rehabilitation services. Here are the specific insurance companies that are included under Telus Health as well as their contact phone numbers:

BPA – Benefit Plan Administrators 1-800-867-5615

Canada Life 1-800-957-9777

Canadian Construction Workers Union 416-240-0047

Chamber of Commerce Group Insurance 1-800-665-3365

CINUP 1-800-665-1234

ClaimSecure 1-888-513-4464

Cowan 1-888-509-7797

Desjardins Insurance 1-800-463-7843

First Canadian 1-866-212-5644

GMS Carrier 49 1-800-667-3699

GMS Carrier 50 1-800-667-3699

GroupHEALTH 1-833-344-6944

GroupSource 1-888-547-6947

Industrial Alliance 1-877-422-6487

Johnson Inc. 1-866-773-5467

Johnston Group Inc. 1-800-893-7587

LiUNA Local 183 416-240-2103

LiUNA Local 506 416-506-8841

Manion 1-866-532-8999

Manulife Financial 1-866-407-7878

Maximum Benefit 1-800-893-7587

Sun Life Financial 1-855-301-4786

TELUS AdjudiCare 1-877-944-7100

In addition, Blue Cross 780-498-8000 , Green Shield 1-888-711-1119, SSQ 1-888-651-8181, and Empire Life 1-800-561-1268 also cover Tele-Rehabilitation. 

Most MVA insurers are paying for Tele-Rehabilitation. With respect to motor vehicle injuries, we recommend you call your insurance adjustor directly to confirm that they will cover physiotherapy fees for Tele-Rehabilitation sessions. 

Alberta Health Services (AHS) recently announced their support for funding Tele-Rehabilitation through contracted clinics. As of April 24th, we are able to provide AHS funded Physiotherapy Virtual Services for those that meet the criteria set out by AHS.

Does Tawa Physical Therapy direct bill to my insurance provider? 

Yes! We will direct bill all insurance companies that are serviced through the Telus Health Portal. As various plans differ even within specific insurance companies, please call your insurance provider directly to check on your specific plan details.

Vertigo and Inner Ear Issues such as BPPV and vestibular neuritis

Symptoms: dizziness, spinning sensation, nausea, can be constant or episodic in nature depending on the cause
Cause: BPPV associated with age >50, linked with osteopenia, vestibular neuritis caused by an inner ear infection
Treatment: manual therapy techniques such as the Epley Maneuver or BBQ Roll, therapeutic exercise for adaptation and habituation of the vestibular apparatus, patient education
Other Interventions: SERC or antiemetic medication for dizziness or nausea, consult with an ENT, otologist, or neurologist to rule out other more serious conditions that might require surgery


Symptoms: headache, dizziness, sensitivity to light and sound, difficulty thinking clearly, short term memory loss
Causes: direct blow to or rapid deceleration of head
Physiotherapy: Treatments: manual therapy to reduce headaches, patient education on the progression and prognosis of concussions as well as pacing and planning techniques, therapeutic exercise including both postural exercise as well as ‘brain gym’ exercises
Other Interventions: massage therapy, CT scan in some cases to rule out life-threatening brain injuries, pain or migraine medication, use of sunglasses or earplugs to reduce symptoms

Cervicogenic Headaches

Symptoms: pain in the base of the skull radiating over the top of the head
Causes: poor postural habits or strain to neck
Physiotherapy Treatments: manual therapy to reduce muscle tension in the suboccipital muscles, traditional physiotherapy modalities, therapeutic exercise, patient education to reduce the aggravation of symptoms related to poor ergonomic or postural habits, acupuncture, shockwave to resolve adjacent trigger points
Other Interventions: massage therapy, antiinflammatory or pain medication, migraine pill, botox injections, other investigations such as a CT scan to rule out serious problems of the brain